FAQ


DO YOU SHIP WORLDWIDE?  

Yes! However, shipping may take longer to certain countries.

HOW LONG DOES SHIPPING TAKE?

Shipping within the USA can take about 15-35 business days to arrive (Usually most orders will arrive within 2 weeks). Shipping internationally can take around 15 - 60 business days to arrive depending on more factors (see Shipping Policy page for more details). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.


HOW CAN I TRACK MY ORDER?

Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. If you have your tracking number, you can track it here - TRACKING WEBSITE

HOW CAN I CHANGE MY ORDER? 

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we are unable to make any changes.

CAN I RETURN OR EXCHANGE AN ITEM?

Because our watches are made to order, we cannot allow returns or exchanges and all sales are final unless the product arrives damaged. However, if you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue.

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please also reach out to our customer service team at support@mollerbrand.com and we will provide you with an update.

 

HOW MUCH DOES SHIPPING COST? 

Shipping is calculated based on the amount of items in your cart. The maximum amount of items allowed per order is 10.

DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?

Moller cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Moller is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express & Discover Card.

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access mollerwatchesco.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party secure service. We don not store or have access to your credit card information at any time.

ARE YOUR WATCHES WATER RESISTANT?

Our watches have a water resistance of 3 ATM. Please avoid contact with water, as water damage is not covered under warranty. We also recommend keeping bracelets away from water.

HOW DO I GET IN TOUCH?

You can get in touch by email or using the form on the website.

Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.